Terms & Conditions

Please read the following terms and conditions very carefully as your use of this service is subject to your acceptance and compliance with the following terms and conditions ("Terms").

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean CHDMART.COM, its licensed owners and partners.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

These Terms and Conditions form part of your agreement with the website CHDMART.COM ("Website"). By accessing our websites, signing up for a service, registering as a customer, or ordering products you agree to be bound by and comply with these terms:

  • Ensuring all the information including your address & payment method on your account or entered during checkout is correct and up to date.
  • Notifying us of any changes to your information.
  • Ensuring that you have sufficient funds available to pay after placing the order cash on delivery.
  • Notifying us of any changes or issues with your order within appropriate time frame
  • You accept all the fees and charges that may result by not adhering to the above requirements.

Becoming a Member

In order to become a customer with CHDMART.COM, you must:

  • be aged 18 or older; or
  • provide a valid contact number; and
  • provide a valid delivery address that is located within one of our delivery areas.

You must not attempt to become a customer or obtain an account if you do not meet these criteria.

CHDMART.COM currently provides delivery service only in Chandigarh, Mohali, Panchkula & Zirakpur. Residents of only these cities must sign up to become a member and/or place orders on our website.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of our website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User

The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained CHDMART.COM from the Website. Limited reproduction and copying of the content of the Website is permitted provided that CHDMART.COM name is stated as the source and prior written permission of CHDMART.COM is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about CHDMART.COM, its licensed owner, associates and partners on any property owned by CHDMART.COM.
  • Disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • violate any applicable laws or regulations for the time being in force in or outside India; and
  • Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
  • Exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.

Services Provided

CHDMART.COM provides service to its end users to place an order for grocery items available from various brands in the market and fresh food such as fruit & vegetables (collectively, "Products") directly from our Website. Upon placing an order, we shall deliver the product/s to you and be entitled to its payment for the Services.

Products Listed

We hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the products brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc.

In this instance you agree that a representative from CHDMART.COM will call you on the number which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change. CHDMART.COM may re-request that you accept a production alteration one additional time if an alternative method to send your products is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

The images of the products listed on the Website shall be used for reference purpose only. The actual product may vary or differ especially the fruits & vegetables. The quality of these products may vary from time to time. However, we will make our best efforts to provide you with the best quality products. You may reject taking delivery of these products at the time of delivery if the condition of such products is unsatisfactory to you. Please see further details in our return & refund policy.

Pricing

The products listed on the Website are sold at the price as described on our Website. Any Promotions on the products would be as specified on the Website and subject to availability of the products. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not change on a daily basis but some commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, any difference in price will not be collected or refunded at the time of the delivery of the order.

Delivery

CHDMART.COM will make best efforts to deliver your order(s) on your specified delivery date. We will not be liable for any financial or non-financial loss that you may incur due to delay in delivery. In case you are not reachable, we will contact you by phone prior to make any attempt to deliver the product/s. If you do not accept delivery of products, we reserve the right to cancel the order(s) at our discretion.

Order Cancellation

You can cancel your order any time prior to processing of order by calling our Customer Care Number. In such case, we will refund any payments already made by you for the order.

CHDMART.COM also reserves the right to refuse or cancel orders in situations like inaccuracies in pricing of product on Website and stock unavailability.

Cancellation of Fraudulent Orders

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer with a very high return rate
  • Customer fails to produce adequate documents during the payment details verification
  • Misuse of another customer's phone/email
  • Customer uses invalid email and phone no.
  • Overuse of a voucher/discount code
  • Use of a special voucher/discount not tagged to the email ID used.
  • Customer returns the wrong product
  • Customer refuses to pay for an order
  • Customer is involved in the snatch and run for any order
  • Invalid/Incomplete address for delivery

Return & Refunds

We have a "no questions asked return and refund policy" which entitles you to return the order at the time of delivery if due to some reason you are not satisfied with the quality or freshness of the product. We will take the returned product/s back with us and issue a refund for any payments already made by you.

Disclaimer of Warranties/Limitation of Liability

CHDMART.COM has endeavoured to ensure that all the information on the Website is correct, but we neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, Product or Service. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall we be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Any Changes in Terms & Conditions of Service

CHDMART.COM may at any time amend the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Website. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Suspension due to non-compliance

We may suspend or terminate your use of the Website or any Service if we believe, in our sole and absolute discretion that you have breached any of the Terms.

If you or CHDMART.COM terminates your use of the Website or any Service, We may delete any content or other materials relating to your use of the Service and we will not be liable to you or any third party for doing so.

You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.

Governing Law and Jurisdiction

These terms shall be governed and construed in accordance with the applicable laws of India. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the Courts at Chandigarh.

Indemnity

You agree to defend, indemnify and hold harmless CHDMART.COM, its licensed owners & its service providers from and against any and all claims, liabilities, damages, losses, costs and expenses, (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by CHDMART.COM that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Agreement.

Intellectual Property Rights

CHDMART.COM, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, CHDMART.COM owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of CHDMART.COM, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to CHDMART.COM without obtaining authorization from CHDMART.COM.

Also, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the your testimonies and reviews on our services & products, you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.