How do I sign-up or register to become a member?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information. You may also select option from the following link to sign-up.
Is it compulsory to register or sign-up?
No, it is not compulsory to register or sign-up to purchase from chdmart.com. You may place an order as a Guest. However, we will contact you by phone or via email to confirm when the order is placed as a Guest.
Are there any charges for registration or sign-up?
No, it is completely free to become a member by registration/sign-up.
Can I have multiple accounts?
No, each household must have only one account to place orders. We may cancel any additional accounts that you may have using same address.
How do I place an order?
Can I place orders by phone?
Yes, we do take orders over the phone. Please contact us on our customer support number to place orders.
How will I know if the order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email from CHDMART.COM. This email will have all the details related to your order. Order details can also be viewed at My Account -> My Orders.
How do I check status of my order?
Your order status is updated to you via emails at every step. Once your order is placed you would receive an confirmation email. Please check your spam for the status of your order, if you don't see any updates. You may also check the order status at My Account -> My Orders. Can I add or remove products after placing my order? Yes, you make any changes in your order by calling us at Customer Support.
When will I receive my order?
We deliver the orders within 24-48 hours. During checkout, you may also choose a delivery date to receive the orders on the specified day via mention the date in the delivery note. You may place an order one week in advance to receive delivery on a later date.
Do you do same day delivery?
No, we do not do same day delivery.
Can I change the delivery address?
Yes, you can change the delivery address from your account. If you want to change address for the order already in place, please contact our Customer Support Team, we will organise to deliver the order at new address.
What is the minimum order amount for delivery?
There is no minimum order amount for delivery but there is a nominal charge of ₹30 for any orders below ₹750.
Are there any delivery charges?
Delivery is free for orders above ₹750. There is nominal charge of ₹30 for the orders below ₹750.
What payment methods do you accept?
We accept payment via "cash on Delivery" at the time of the delivery of the order. This service is free of charge.
Is there any charge for Cash on Delivery Orders?
No, there is no charge for this service.
What is CHDMART.COM Return Policy?
We have a "no questions asked return and refund policy" which entitles you to refuse taking delivery of the order at the time of delivery if due to some reason you are not satisfied with the quality or freshness of the product. We will take the returned product/s back with us and issue a refund for any payments already made by you.
Are there any certain categories of products which are non-returnable?
All the items are returnable at the time of taking the delivery or same day except frozen food.
Can I return part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.